Sanjay
I am Sanjay. A Senior Engineering Manager based in
Bangalore.
Currently working with AP Moller Maersk leading NOC , NRE , Major Incident Management & L1 Desk in the technology operations platform portfolio
About
I am a seasoned IT professional with over 15 years of extensive experience in managing enterprise technology operations, infrastructure, and network reliability across global organizations. With a strong foundation in ITIL practices and deep technical expertise in LAN/WAN, data center technologies & ITIL framework. I specialise in driving operational excellence, automation, and infrastructure reliability at scale and solving problems.
Work Experience
Senior Engineering Manager
AP Moller Maersk
Sep 2023 - Present
AVP - Lead - Network Reliability Engineering
JP Morgan Chase & Co
Oct 2021 - Sep 2023
Lead - Network Engineering
Fair Isaac Corp
Sep 2020 - Sep 2021
Currently leading as a Senior Engineering Manager , I have successfully built and scaled Network Reliability Engineering (NRE), Major Incident Management (MIM), NOC and Service Desk teams from the ground up, delivering measurable improvements in MTTR, user experience, and operational KPIs. My approach blends strategic planning with hands-on technical execution—leveraging observability tools, automation scripts, and to enable proactive monitoring, predictive analytics, and data-driven decisions.
In my previous roles, I managed a global network infrastructure comprising 50,000+ devices, spearheading efforts in automation, vendor management, tech refresh, and SLI/SLO development for high-performing SRE teams.
My background includes:
Certified as a Cisco CCIE (Datacenter), CCNP & CCNA with additional credentials including AWS Cloud Practitioner, Google Associate Cloud Engineer, Aviatrix Multi Cloud Network Associate, and ITIL Foundation, I bring a rare blend of infrastructure depth, operational rigor, and innovation mindset to every challenge.
I thrive in complex, high-stakes environments where technology, business, and reliability intersect—enabling organizations to scale with confidence, reduce operational toil, and enhance service quality through intelligent automation and continuous improvement.
Network Engineer
LKQ Corp
Dec 2015 - Sep 2020
Information Management Specialist
Atos India Private Limited
Jul 2014 - Dec 2015
Network Engineer
Cable & Wireless Worldwide ( Vodafone PLC )
Jun 2011 - Jul 2014
Remote Infrastructure Management
Infinite Computer Solutions
Aug 2010 - Jun 2011
Key Accomplishments
Organisational Transformation & Strategic Team Building
Drove the transformational insourcing and establishment of NRR (Network Reliability & Resilience), Major Incident Management (MIM), Service Desk, and SRE teams with trackable and measurable outcomes aligned to business goals.
Operational Planning & Execution
Built an operational planning roadmap to track deliverables with a key focus on enhanced user experience, automation, and operational excellence.
Incident Management Excellence
Designed and implemented robust incident response processes, reducing mean time to resolution (MTTR) by over 40%.
Scalable Monitoring & Automation
Deployed advanced monitoring systems and automated remediation workflows, improving operational efficiency and reducing manual intervention.
Team Leadership & Development
Built and managed high-performing NOC/SRE teams, driving cross-functional collaboration and mentoring future leaders.
Change & Config Management
Instituted structured change management protocols, minimizing risk during deployments and ensuring continuous service delivery.
Root Cause Analysis (RCA) & Problem Management
Established systematic RCA processes, leading to long-term fixes and a measurable decline in recurring incidents.
Cost Optimization
Optimized infrastructure usage and tooling, delivering significant cost savings without compromising performance or reliability.
Disaster Recovery & Business Continuity
Developed and tested DR strategies, ensuring zero data loss and fast recovery from major outages.
Cross-Functional Collaboration
Acted as a key liaison between engineering, product, and executive teams to align reliability goals with business objectives.
Improved Business Critical Application Availability & Reliability
Ensured NOC/SRE operations embedded with initiatives such as SPOF identification , identifying traffic flow and make recommendations
Education
Jain University , Bangalore
MBA - Artificial Intelligence
Jun 2024 - Present
Periyar University , Salem
BCA - Computer Applications
Krupanidhi College, Bangalore
Pre-University College - CEBA
INHS, Bangalore
School - Matriculation
Certifications
Cisco Certifications
CCIE , CCNP & CCNA
AI Solutions on Cisco Infrastructure Essentials
Automate AI Solutions on Cisco Infrastructure
Cloud Certifications
AWS Certfied Cloud Practitioner
Google - Associate Cloud Engineer
Azure AZ-900
Aviatrix - Multi Cloud Network Associate
IT Frameworks
ITIL V3
Other skills
While working as a Network Lead, I was able to find other interesting & exciting areas where I am learning to dive deep. I did my best to develop those skills while working with cross functional teams on a project via collaboration & value proposition.
Power BI Reporting
Automation Lifecycle
DevOps
SRE
Website
General Research on a new topic
Passions
I have a variety of them , I keep myself fit by playing sports particularly Football & Cricket.
I also love Trekking , Long Distance Cycling & any activity that involves physical exertion to keep challenging myself.
I am also an avid Yoga practitioner , I do Hatha Yoga every single morning , I don't remember having missed a single day in the last 2 years.
Sports
Trekking
Cycling
Yoga
Awards
2022 - Star Award for the quarter , JPMC
2022 - Team of the Year , JPMC
2020 Ideation Award - FICO
2016 Spot Award , LKQ
2018 Team Award , LKQ
2013 Spot & Star Award , Cable & Wireless Worldwide